FREE Shipping on orders over $99*


FREE SHIPPING on orders over $99*
* Excluding temperature sensitive products.
PLEASE NOTE: We do not ship temperature sensitive products over the weekend, this is to ensure stability of the products.
We will try to have your order shipped within 3-5 business days.
All parcels will be delivered to the provided address and may require a signature on receipt.
Distance Price Time
Estimated Only
Regular Parcel Post $14.99 5 – 10 Days
Express Post $19.99 1 – 5 Days
**Additional charges may apply to items weighing over 500g**    
All deliveries are estimated dates only and not guaranteed.  

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Our orders are shipped Australia-wide using Australia Post E-parcel service.

You can track your order, using the tracking number sent to you via email once your order has been packed and shipped. The email will be sent to the email address you used to place your order.

Please allow up to 5 – 10 business days, after despatch confirmation email, for your order to arrive depending on your location. (Excluding public holidays)

Your order has an ATL (Authority to Leave) and will be left in a safe and secure spot in case nobody can sign the delivery of your parcel at the nominated address. (The driver will only leave the parcel if it is safe to do so)

For any further questions about your delivery, please contact our Customer support team


Refunds/Returns will not be provided on prescription items, pharmacy medicines, pharmacist only medicines, vitamins, baby formula or any item sold on

Once the order has been processed, no refunds are available under any circumstances.

Storage conditions and therefore effectiveness of the product, vitamin, and/or medicine cannot be guaranteed after it has left our premises These items are unable to be returned to stock and re-sold after leaving our premises.


Thank you for visiting (the “Site”). We are one of Australia’s leading professional vitamin websites and information centres.  Our online store offers an easy and convenient platform of ordering professional vitamins online, along with a wealth of health-related information.

By using you agree to be bound by the following terms.  It is important that you read them carefully using our site indicates your acceptance of these terms and conditions.
Information Disclaimer

All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this Site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

Professional advice is required for each particular product, illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.

Product images displayed are for representation purpose only. Actual product may differ from images shown.

Disclaimer & Limitation of Liability for Products Sold expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to the fitness for a particular purpose.  In no event whatsoever shall its owners, directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to product sold. 

Disclaimer for Use of Site

You expressly agree that use of the Site is at your sole risk. In no event will, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition, does not make any warranty as to the results that may be obtained from the use of the Site, or use of the information, content, service, or products provided through the Site.

Under no circumstances shall we or any other party involved in creating, producing, or distributing the Site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from

(i) the use of or inability to use the site,

(ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the site;

(iii) unauthorised access to or alteration of your registration information, transmissions or data;

(iv) statements or conduct of any third party on the site;

(v) negligent or wilful acts of, its directors, officers, employees and representatives or

(vi) any other matter relating to the Site.

You agree to indemnify and hold, and our related bodies, corporate, directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.

Your obligations

In consideration of your use of the Site, you agree to:

  • Provide true, accurate, current and complete information about yourself as prompted by the registration & patient profile form and 
  • Maintain and promptly update the Registration Information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use and ordering from

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. We consider this Registration Information private. All information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

Payment methods

Credit Cards: We accept Visa, Mastercard and PayPal. There is no surcharge for using Visa, Mastercard or PayPal. Please be sure to provide your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfil your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.

Order acceptance policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. reserves the right at any time after receipt of your order to accept or decline your order for any reason. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Our rights may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content. may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.

Typographical errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 

Applicable law

As far as legally possible this Agreement, its terms and conditions and the Use of this Site shall be governed by the laws in existence from time to time in Australia. Any claim shall be governed by the internal laws of the state of New South Wales and you agree to submit to having the matter dealt with in a court in Sydney in the state of New South Wales Australia.

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