Shipping and Delivery
Orders over $99 – FREE Shipping
All parcels will be delivered to the provided address and may require a signature on receipt.
|It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.|
Covid Delivery Impact
Due to the current COVID situation in Sydney and existing restrictions, our normal order despatch times have been impacted. We are working hard to bring our service back to normal as soon as possible, in the meantime please expect some delays in the despatch of your order.
Our orders are shipped Australia-wide using Australia Post E-parcel service. In an effort to mitigate order despatch delays we have applied an Express Shipping service to all our orders.
You can track your order, using the tracking number sent to you via email once your order has been packed and shipped. The email will be sent to the email address you used to place your order.
Due to current delivery delays nationally by Australia Post, please allow up to 10 business days, after despatch confirmation email, for your order to arrive depending on your location. (Excluding public holidays)
Your order has an ATL (Authority to Leave) and will be left in a safe and secure spot in case nobody can sign the delivery of your parcel at the nominated address. (The driver will only leave the parcel if it is safe to do so)
For any further questions about your delivery, please contact our Customer support team firstname.lastname@example.org
Returns & Refunds
Refunds/Returns will not be provided on prescription items, pharmacy medicines, pharmacist only medicines, vitamins, baby formula or any item sold on MediAdvicePharmacy.com.au. Once the order has been processed, no refunds are available under any circumstances. Storage conditions and therefore effectiveness of the product, vitamin, and/or medicine cannot be guaranteed after it has left our premises These items are unable to be returned to stock and re-sold after leaving our premises.