Frequently Asked Questions
Many of our products are classed as “Professional Strength Nutritional Supplements”. They therefore require a specifically trained health professional to review before supply.
We specialise in professional grade vitamin supplements. These products require health professional consultation and therefore require a login to order.
Refunds/Returns will not be provided on prescription items, pharmacy medicines, pharmacist only medicines, vitamins, baby formula or any item sold on MediAdvicePharmacy.com.au. Once the order has been processed, no refunds are available under any circumstances. Storage conditions and therefore effectiveness of the product, vitamin, and/or medicine cannot be guaranteed after it has left our premises These items are unable to be returned to stock and re-sold after leaving our premises.
PLEASE NOTE: We do not ship fridge lines over the weekend, this is to ensure stability of the products.
We will try to have your order shipped within 3-5 business days.
Please allow up to 5 – 10 business days, after despatch confirmation email, for your order to arrive depending on your location. (Excluding public holidays). Regional & remote areas may take longer.
When your order has been successfully shipped, we will send you a notification email.
We use 256bit SSL security encryption ensuring the highest level of security. We do not record or store your credit card under any circumstances. Your payment is processed through our payment provider (PayPal) and therefore is safe by using PayPals world class security measures.
You can pay by Visa, MasterCard & PayPal, Apple Pay & Google Pay, WeChat pay, Alipay, and Afterpay.
Yes, you can pickup in store. We will notify you when we have your order ready for pickup. Please note your order will not be ready for pickup until you receive this notification.
Yes. If you would like to talk to one of our professional staff. Please call: 02 9558 1942
You can log into My Account to view the status of your order.
You can track your order delivery, using the tracking number sent to you via email once your order has been dispatched. The email will be sent to the email address you used to place your order. You can then track your order delivery on the Australia Post website: https://auspost.com.au/mypost/track/#/search
If you are after a particular product that you cannot find on our website. Please email us: email@example.com and we will see if we can source it for you.
Our prices online are generally less than in store. This is because of the completely different overhead structure of an online store versus a physical retail store.