Frequently Asked Questions

Why do I need to complete a patient profile?
Many of our products are classed as “Professional Strength Nutritional Supplements”.  They therefore require a specifically trained health professional to review before supply.

Why can’t I see prices without logging in?
We specialise in professional grade vitamin supplements.  These products require health professional consultation and therefore require a login to order.

What is your returns policy?
Refunds/Returns will not be provided on prescription items, pharmacy medicines, pharmacist only medicines, vitamins, baby formula or any item sold on MediAdvicePharmacy.com.au. Once the order has been processed, no refunds are available under any circumstances. Storage conditions and therefore effectiveness of the product, vitamin, and/or medicine cannot be guaranteed after it has left our premises These items are unable to be returned to stock and re-sold after leaving our premises.

How long does it take to receive my order?
Due to current delivery delays due to COVID impacts & Australia Post delays, please allow up to 10 business days, after despatch confirmation email, for your order to arrive depending on your location. (Excluding public holidays).  Regional & remote address may be further impacted by Australia Post delays.

Are COVID restrictions affecting orders & delivery?
Due to the current COVID health situation, our normal order despatch times have been impacted. We are working hard to bring our service back to normal as soon as possible, in the meantime please expect some delays in the despatch of your order.

How do know if my order has been completed successfully?
When your order has been successfully shipped, we will send you a notification email.

What methods of payment can I use & is it safe?
We use 256bit SSL security encryption ensuring the highest level of security. We do not record or store your credit card under any circumstances.  Your payment is processed through our payment provider (PayPal) and therefore is safe by using PayPals world class security measures.

You can pay by Visa, MasterCard & PayPal.   We will also soon be enabling Apple Pay & Google Pay

Can I pickup in store?
Yes, you can pickup in store.  We will notify you when we have your order ready for pickup. Please note your order will not be ready for pickup until you receive this notification.

Can I order over the phone?
Yes.  If you would like to talk to one of our professional staff.  Please call:

How do I track my orders online?
You can log into My Account to view the status of your order.

You can track your order delivery, using the tracking number sent to you via email once your order has been dispatched. The email will be sent to the email address you used to place your order.  You can then track your order delivery on the Australia Post website: http://auspost.com.au/parcels-mail/standard-delivery.html

Is my order confidential?
Yes.  We take privacy very serious and are bound by the rules of conduct set down by the Australian Pharmacy Board. Please refer to our Privacy Policy for more details.

I cant find the product I am looking for?
If you are after a particular product that you cannot find on our website.  Please email us: onlineorders@mediadvicepharmacy.com  and we will see if we can source it for you.

Why are the prices online less than in store?
Our prices online are generally less than in store.  This is because of the completely different overhead structure of an online store versus a physical retail store.